When reporting your problem, clearly provide:
- Your name
- Your complex address and unit number
- Your contact phone number and email
- The problem you are experiencing
- Permission to enter your unit
We will contact you as soon as we can.
Residents are not charged for work order completion unless the maintenance technician determines the work was required due to resident damage or neglect.
For after-hours emergencies, please call 805-549-6473. If a maintenance technician is called to a resident's home and the situation is not judged to be an emergency, the resident will be charged for the technician's time and transportation expenses.
For any suspected gas emergency, or questions regarding a gas odor or carbon monoxide, please call Southern California Gas Company immediately at 1-800-427-2200.