Maintenance repair requests - new policies

Maintenance requests are for existing residents of HASLO owned or managed properties. 

For fire or other emergencies you should call 911.

MAINTENANCE REPAIR REQUESTS

Effective July 1, 2025, maintenance requests should be directed to your Property Supervisor.

Please find your property below and call the number indicated to report a work order.

You may also log into your Rent Café account to submit a work order.

When reporting your problem, clearly provide:

• Your name

• Your complex address and unit number

• Your contact phone number and email

• The problem you are experiencing

• Permission to enter your unit

We will contact you as soon as we can.

Residents are not charged for work order completion unless the maintenance technician determines the work was required due to resident damage or neglect.

new after-hours emergency maintenance number for haslo-managed properties: 805-592-3400

For after-hours emergency maintenance issues for HASLO-managed properties, please call 805-592-3400.  If a maintenance technician is called to a resident's home and the situation is not judged to be of an urgent nature (i.e. if it could reasonably be handled the following day during normal business hours), the resident will be charged for the technician's time and transportation expenses.

For any suspected gas emergency, or questions regarding a gas odor or carbon monoxide, please call Southern California Gas Company immediately at 1-800-427-2200.